Skip to content
ONECOMET
Menu
Get in touchor call 04 555 1500

Connectivity

Voice & VoIP

From a single line at the wall to a full 3CX phone system.

Talk to us about Voice & VoIP

From a single number that rings, to lines for the phone system you already own, to a full system with apps, video and call routing. We host it, we support it, and your existing numbers come with you.

What you get

  • Calls that reach whoever is actually available
  • The same number whether you're at a desk, at home or on site
  • A second system standing by, ready to take over if the first one stops
  • One yearly 3CX licence cost, not a per-user monthly fee
  • A phone system that moves premises with you

Delivered with our partners

We work with VoIP HQ, who hold 3CX's top partner tier. Licensing comes through them, we host and support the systems we deploy — and we provide support for VoIP HQ's own customers as well as ours.

Three ways to do this

Which one is right depends on what you already have. We'll tell you honestly.

  1. A line at the wall

    The simplest option. A phone line delivered through the phone socket on your fibre box — a working number, without a phone system behind it.

    • Right for a small site that just needs a number that rings
    • No handsets to manage, no system to learn
    • Keep your existing number

  2. SIP trunking

    You already have a phone system you're happy with. We provide the lines it connects to, so you can come off the old copper network without replacing equipment that still works.

    • Works with the phone system you already have
    • Add or drop lines as the team changes
    • Moving your numbers across is handled

  3. 3CX, hosted and supported

    A full phone system with apps, video, live chat and control over where calls go. Share our system, or have one of your own. Licensing comes through VoIP HQ, so we can supply the licence, host it, or both.

    • Your own separate space on our shared system, or a system of your own
    • Hosted by us, with a second one standing by to reduce downtime
    • Desktop, mobile and browser apps — your extension anywhere
    • Video meetings, live chat and SMS in the same system

Plans and pricing

Prices are per month and exclude GST. A phone line can be added to any of our fibre plans; the 3CX options are full phone systems with apps, video, and control over where calls go.

Prices exclude GST

  • Phone line

    One line

    delivered on your fibre connection

    $10 /month$11.50 incl. GST

    A number that rings. No phone system, nothing to manage.

    • A local number on your fibre ONT
    • Keep your existing number
    • No handsets or system to manage
    • No fixed term
    Enquire
  • Most popular

    3CX Shared

    Up to 10 extensions

    on our shared 3CX instance

    $35 /month$40.25 incl. GST

    A full phone system on our multi-tenant instance. Your own isolated tenant.

    • Up to 10 extensions
    • Your own isolated tenant
    • Call queues and a digital attendant
    • A local phone number
    • Desktop, mobile and browser apps
    • 5 extensions $19/mo · 20 extensions $65/mo
    • No fixed term
    Enquire

  • Business SIP

    SIP trunking

    for your existing phone system

    $79 /month$90.85 incl. GST

    Trunks for the PBX you already own.

    • 2,000 NZ local and national minutes
    • 100 NZ mobile minutes
    • Works with your existing PBX
    • Number porting handled
    • No fixed term
    Enquire

  • 3CX 4 Channel Pro

    Up to 15 extensions

    4 simultaneous calls, on a dedicated instance

    $99 /month$113.85 incl. GST

    Your own dedicated instance. Four people can be on a call at once.

    • Up to 15 extensions
    • 4 simultaneous calls
    • Call queues and digital attendants
    • 2,000 NZ local and national minutes
    • 100 NZ mobile minutes
    • Backup instance available for reduced downtime
    • Video meetings, live chat and SMS
    Enquire

Calling add-ons for a phone line

Unlimited calling on an ONT phone line. Without one, calls are charged by the minute.

  • NZ calling, unlimited

    Unlimited calls to New Zealand landlines and mobiles.

    $15 /month

  • Australia calling, unlimited

    Unlimited calls to Australian landlines and mobiles.

    $15 /month

  • Top 10 International

    Unlimited calling to 10 popular destinations including the UK, USA, India, China and Singapore.

    $20 /month

  • Top 20 International

    Unlimited calling to 20 destinations, adding Japan, Germany, France, the Netherlands and more.

    $30 /month

Call packs for SIP and 3CX

Minute bundles on top of what your plan includes, cheaper than paying by the minute. Anything beyond a pack falls back to the rates below.

  • 250 mobile minutes

    Calls to New Zealand mobiles. About 15% cheaper than paying by the minute.

    $32 /month

  • 500 mobile minutes

    Calls to New Zealand mobiles. About 21% cheaper than paying by the minute.

    $59 /month

  • 2,000 national minutes

    On top of what your plan includes. About 31% cheaper than paying by the minute.

    $69 /month

Prices exclude GST.

Calling rates

What calls cost when they're not covered by an add-on or pack. Charged by the minute, excluding GST.

New Zealand local

Calls within your local calling area

5c /min
New Zealand national

Calls to other New Zealand landlines

5c /min
New Zealand mobile

Calls to New Zealand mobile numbers

15c /min

How it works

  • Backed by a 3CX Platinum partner

    VoIP HQ hold 3CX's top partner tier, and we work inside their operation — licensing comes through them, and we support their customers alongside our own. 3CX is something we are in every day rather than occasionally.

  • A spare system, not just a backup plan

    We can run a second copy of your phone system, ready to take over if the main one has a problem. Phones are the thing a business notices fastest when they stop, so it is usually worth having.

  • Share our system, or have your own

    On our shared system you get your own separate space — the same features and your own settings, kept apart from other customers, at a fraction of the cost of running your own. Outgrow it and you move to a system of your own.

  • More than calls

    Video meetings with no time limit, live chat from your website, and SMS — in the same system your phones are already on, rather than three more subscriptions.

  • Your extension anywhere

    Desktop, mobile and browser apps mean someone working from home or on site is still on the same extension, with the same number.

  • Number porting

    Keep the number that's on your van, your signage and every listing you've ever been in.

Common questions

What happens to our phones in a power cut?
Voice over broadband depends on power and on your internet connection, so it will not work during an outage the way an old copper line did. If you may need to call 111 during a power cut, keep a charged mobile. Tell us before installation if anyone at your site would be at particular risk, so we can talk through the options.
What address do emergency services get if we call 111?
We are compliant with the 111 Contact Code for both mobile and fixed line. A 111 call from a fixed line sends the address loaded against that line in the system — the registered address, not wherever the phone happens to be. ⚠️ If you are away from that address, call 111 from your mobile using the phone's own dialler rather than our Voice app: only the native dialler passes your live location. It is worth telling your team this before they need it, and worth keeping your registered address up to date with us.
What is 3CX, in plain terms?
A phone system that runs as software rather than a box on the wall. Your extensions work from a desk phone, a laptop or a mobile, and it also handles video meetings, live chat from your website and SMS. Because it's software, moving premises doesn't mean moving a phone system.
Who actually holds the 3CX accreditation?
VoIP HQ do — they are a 3CX Platinum partner, which is the top tier. We licence through them, and we also provide support for their customers, so 3CX is something we work in daily rather than occasionally. For you it means the licence, the hosting and the support can come from one conversation.
What is the spare system for?
We can run a second copy of your phone system, ready to take over if the main one has a problem. Phones are usually the first thing a business notices when they stop working, so for many customers it is worth more than it costs.
Should we share your system or have our own?
On the shared one you get your own separate space — the same features and your own settings, kept apart from other customers, running on equipment we already operate. A system of your own is exactly that, which matters if you need more capacity or have a specific compliance requirement. Most small businesses are better off sharing.
We already have a phone system. Can you just provide the lines?
Yes — that's what SIP trunking is. Your phone system stays where it is and we provide the lines it connects to. It's the usual path for businesses coming off the old copper network without replacing equipment that still works.
We only want a phone that rings. Do we need all this?
No. If a working number is all you need, we can deliver a basic line through the phone socket on your fibre box — no phone system, no handsets to manage.
Can we keep our existing numbers?
Almost always. Moving numbers across is routine, but it has to be scheduled, so it's worth starting the conversation before you commit to a move date.
Do we need new handsets?
Sometimes existing handsets can be reused, sometimes not. 3CX works with a wide range of IP phones, and plenty of people use the desktop or mobile app instead. We'll check before assuming you need to buy anything.

Often taken together

Internet

Fibre and wireless broadband built for business

Learn moreRead more about Internet

Mobile

Business mobile plans and managed devices

Learn moreRead more about Mobile

Managed IT

Day-to-day IT support and management for your team

Learn moreRead more about Managed IT

Moving premises or outgrowing your phones?

We'll look at how your calls are handled now, explain what moving your numbers actually involves, and be honest about whether you need a phone system at all.

Get in touchor call 04 555 1500