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Managed services

Managed IT

Your IT department, without hiring one.

Talk to us about Managed IT

We look after the computers, network, servers and accounts your business runs on — watching them, keeping them updated, and answering the phone when something stops working.

What you get

  • One number to call when something stops working, whoever supplied it
  • Updates and patches applied without anyone having to remember
  • Someone who already knows how your setup is put together
  • New starters set up before their first day, not during it
  • Problems found and fixed before they spread across the office
  • Licensing bought through one supplier instead of six renewal dates

What we look after

Most of what breaks in a small business sits across several suppliers, and the gaps between them are where days get lost. This is the ground we cover.

Computers & people

  • Windows laptops and desktops
  • New starter and leaver setup
  • Microsoft 365 accounts and mailboxes
  • Shared drives and permissions
  • Printers and scanners
  • Company phones and tablets

Network

  • Routers and firewalls
  • Wi-Fi access points and coverage
  • Switches and cabling faults
  • VPN and remote access
  • Internet faults chased with the provider

Servers & licensing

  • Servers in your office
  • Microsoft 365 and Azure licensing
  • Server licences and the user licences that go with them
  • Moving files and email to a new system
  • The industry software your business runs on

Keeping it running

  • Patching and updates
  • Backups, and testing they restore
  • Antivirus and multi-factor sign-in
  • Monitoring and alerting
  • Documentation of your setup

Microsoft licensing

Licensing can come from us along with the support — Microsoft 365 and Azure, or server licences for machines in your own office.

  • Microsoft Partner

Three ways to do this

Which one is right depends on what you already have. We'll tell you honestly.

  1. Fully managed

    We are your IT department. Everything above is ours to look after, and your team has one number to call.

    • Right if nobody internal wants to own IT
    • Helpdesk, monitoring, patching and onsite included
    • We hold the relationships with your other suppliers

  2. Co-managed

    You already have someone who handles the day-to-day. We sit behind them for the bigger pieces, the specialist work and the things one person shouldn't carry alone.

    • Your person keeps the relationships and the context
    • We bring tooling, monitoring and a second opinion
    • Cover for leave, and for the week everything happens at once

  3. Projects and advice

    No ongoing arrangement — a specific piece of work. A move, a migration, a server replacement, or a straight answer about whether something is worth doing.

    • Office moves and new site fit-outs
    • Microsoft 365 migrations, and tidying up a messy setup
    • A review of what you have, with no obligation after it

How it works

  • Helpdesk that knows you

    A small team who've seen your environment before, so you're not explaining it from scratch every time. You reach people who can actually fix the thing, not a queue that reads it back to you.

  • We spot most of it before you do

    We watch the things that fail quietly — disks filling up, backups not running, certificates expiring. Most of what we fix, nobody had noticed yet.

  • Fixed without booking time on anyone's desk

    A small piece of software on each computer lets us update it, keep track of it and fix things while your team carries on working. It is also how a laptop that has been off for three weeks gets caught up the day it comes back.

  • Microsoft licensing on the same bill

    We're a Microsoft Partner, so the licensing can come from us along with the systems it runs on — Microsoft 365 and Azure, or server licences for machines in your own office. One supplier, one renewal to think about.

  • Onboarding and offboarding

    Accounts, devices and access set up for new starters, and properly closed off when someone leaves. The second half is the one that gets forgotten, and it is the one that matters.

  • We deal with your other suppliers

    The internet provider, the printer company, the people who wrote your industry software. Chasing them is work, and it is work you're paying someone to do either way.

  • Onsite when it's needed

    Most things are fixed remotely. When they can't be, we come to you — we're on the ground in Auckland, Taranaki and Wellington, and support customers remotely across the rest of New Zealand.

  • Written down, not in someone's head

    How your setup is put together gets documented as we go. It is how a different engineer can pick up your job — and it means the knowledge is yours, not ours to hold over you.

Common questions

Do we have to move everything across at once?
No, and we'd usually advise against it. Most customers start with the part that's causing the most grief and move the rest once they're comfortable.
We already have someone who does our IT. Is this a replacement?
Not necessarily. Plenty of businesses have someone internal who's good at the day-to-day and wants backup for the bigger things — that's what we mean by co-managed above. Your person keeps the relationships and the context; we bring the tooling, the monitoring and cover for when they're away.
What happens to our existing equipment?
We'll take stock of what you have and tell you honestly what's worth keeping. Replacing working equipment for the sake of it isn't in anyone's interest.
How do we log a job?
Existing customers raise tickets through the My Account portal, which keeps everything in one place and visible to the whole team rather than sitting in one person's inbox. If something is properly broken, phone us.
Do you actually come onsite, or is it all remote?
Both. Most faults are quicker to fix remotely and we'd rather not make you wait for a van. We're on the ground in Auckland, Taranaki and Wellington, and we support customers remotely throughout New Zealand.
What does "proactive" actually mean? Everyone says it.
Concretely: a management agent on each machine reporting in, patches applied on a schedule rather than when someone clicks the reminder, alerts on the things that fail silently, and backups checked by restoring from them. If the only time you hear from your IT provider is when you've called them, none of that is happening.
We're already with another IT company. Is changing painful?
It's usually less painful than people expect, and the awkward part is rarely technical — it's getting admin access, licence ownership and documentation handed over. We'll tell you exactly what to ask them for. If a provider makes that difficult, that in itself is worth knowing.
Can you supply our Microsoft licensing too?
Yes. We're a Microsoft Partner and can supply licensing for both cloud and the servers in your own office — Microsoft 365, Azure, and server licences with the per-user licences that go with them — alongside managing the systems they run on.

Often taken together

Cyber security

Practical protection, sized to your business

Learn moreRead more about Cyber security

Cloud & SaaS

Microsoft 365, backup and the tools your team runs on

Learn moreRead more about Cloud & SaaS

Hardware

Laptops, phones and tablets, set up ready to use

Learn moreRead more about Hardware

Managed print

Printers, toner and servicing on one bill

Learn moreRead more about Managed print

Not sure what you're paying for now?

We'll review your current setup and tell you plainly what's working and what isn't.

Get in touchor call 04 555 1500